FAQs

Are we trustworthy?

Thank you for your support to Ashtead Retail and Wholesale limited.

 

From the first-hand experience of a large number of eBay members who have made purchases from Ashtead Retail and Wholesale limited, the ordering process tends to be hassle-free with most orders and successfully fulfilled without issues. From time to time, there may be occasional glitches in the ordering process, but those issues can generally be resolved by the Ashtead Retail and Wholesale limited dedicated Customer Service staff.

We have customer service employees specializing in English, French and German, and the customer service is often top notch, and problems are usually resolved in a timely and professional manner.

Is it safe to shop on-line at Ahstead Retail and Wholesale Limited?

At Ashteadltd.com, we guarantee your privacy and on-line shopping safety.

We are secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secured when you communicate with Tinydeal.com

We do not store any credit card information. All billing information is processed by PayPal.com, a online platform owned by eBay, which is considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies to protect the buyers’ rights.

We occasionally send out email promotions and newsletters to our customers. These e-mails are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your orders.

Shipping method & delivery time.

Delivery is about 2-4 weeks by regular post air mail,7-15 days by express.

It’s free shipping by regular post air mail.

Undelivered order

As it is international shipping, it is a long distance. Generally it takes 15-30 business days (2-4 weeks) for delivery depending on your location. However, the shipping time may last to 50 days in special Festivals such as Spring Festival and Christmas Day. If there is strike or natural disasters in your place, the order may be delayed too.

If you do not get the item in 35 days from the shipping date, please inform us. We will write to the post office to check. If the time you inform us about the non-delivery is beyond the query term, post office will refuse to check. Then the loss of the order will be your own responsibility,

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